Privacy Policy
WHAT
During the course of our relationship, we may collect some personal information. This may include your name, street and email address, phone number, and credit card information. We also have a record of your purchases and donations. We sometimes have more detailed information from patrons who have been dedicated and long-term supporters of Opera Ontario, for example the names of members of their family, business addresses and special interests.
WHEN
Most of this information is collected when you buy tickets. It may come to us through your phone call, mail or email order or when you come to the Box Office.
WHY
We need this information for billing purposes, to mail your tickets, to contact you about changes in schedule or upcoming events and special offers: in short, to provide the level of service you have come to expect from us.
We try to call all our ticket buyers at least once every year to obtain feedback, update information and offer the opportunity to become more closely associated with the Opera Ontario through Membership.
Sponsorship plays a vital role in funding our productions and helps to keep costs down. Our sponsors may sometimes ask us to share special promotions with our patrons or to canvass them for research concerning the effectiveness of their Opera Ontario sponsorship. Sometimes, as a service to our patrons, we may also distribute information regarding related cultural organizations.
WHERE
Only authorized personnel have access to this information. If ever we share your information with an outside organization (such as the mailing house that sends out our mailings), we have a contract binding them to the same strict privacy controls that we use ourselves.
HOW
With your consent, we will send you information that we believe to be of interest to you. We are also committed to ensuring that patrons and donors do not receive an unreasonable number of letters or phone calls.
Please be aware that our Privacy Policy is still evolving. Check back here for updates.
Patron and Donor Privacy Protection Commitment
Opera Ontario acknowledges the individual's right to privacy and is committed to protecting the confidentiality of its patrons' personal information. While Opera Ontario has always had this aim, its new privacy policy provides patrons with all of the safeguards recently standardized in the Personal Information Protection and Electronic Documents Act (PIPEDA), which becomes effective January 1, 2004.
Opera Ontario collects personal information in order to complete patron requests and orders, and to enhance the theatregoing experience as much as possible. Depending on the nature of a patron's relationship with Opera Ontario, such information may include the following: home address, phone number(s), fax number(s), e-mail address(es), credit card number(s), date of birth, name(s) and age(s) of spouse/partner and/or dependents, familial relationships, a complete record of all tickets purchased and donations made, requests for brochures, and preferences or special needs identified by the patron, such as special-access seating or hearing assistance devices.
Opera Ontario does not lend, rent or sell its patron list to any organization or individual. The Opera does contract third-party agencies to prepare mailings and conduct research on its behalf. A privacy protection clause is included in all contracts with such third parties to guarantee that they provide the same level of protection as Opera Ontario itself.
If you have questions about your personal privacy or would like a copy of our full Patron Privacy Statement, please write to: Lisa Mayeski, Opera Ontario, 105 Main Street East, Suite 905, Hamilton, Ontario L8N 1G6 or email us at info@operaontario.com. Thank you.
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