Frequently Asked Questions
What if I cannot attend one of my performance dates?
As a subscriber, you are entitled to exchange your tickets for a different performance of the same production up to 48 hours prior to the opening performance. Any difference in ticket price will be payable to the Box Office. You may even choose to watch the performance in another city.
You may exchange your tickets in person, by mail or by fax.
Single ticket purchasers may also exchange the tickets based on availability.
What if I simply cannot attend a performance?
If you are unable to find family or friends to enjoy the show in your place, you may return the tickets for a tax receipt in the amount of the ticket value. Tickets must be received by the Box office at least 48 hours prior to the performance.
What if I lose my tickets?
As a subscriber, your tickets are insured. Please call our Box Office in advance of your performance date and we will replace them for you. For last minute losses, you will receive a seating voucher from the Ticketing Desk upon presentation of identification.
How can I buy additional tickets for a performance?
Please contact the Box Office by phone or in person with your requests. All orders are processed in the order that they are received. The sooner you request tickets for family and friends, the better their seats will be.
What are the ways I can help support Opera Ontario?
Opera is the most expensive art form to produce. Ticket sales cover only a fraction of the costs, so we rely on the generosity of opera lovers to keep our prices affordable. Please consider supporting the opera by donating to our annual giving programs. Friends and Director’s Circle members enjoy special privileges and benefits depending on your gift level.
For further information in Hamilton, please contact Jennifer Archibald at 905-527-7627 x 234.
How do I get to the theatre?
Please see our maps & directions page.
Are you a touring organization?
No, Opera Ontario does not tour.
How can I purchase tickets?
Tickets may be purchased in person at the Opera Hamilton box office or at the Centre In The Square box office. Tickets can also be purchased by phone at either box office or online through this website (see tickets).
What do I wear?
Something comfortable and clean.
When do I arrive?
The doors open to the venue 1 hour prior to the performance, at which time you may enjoy Opera Insights and/or a drink in the lobby. Doors to the hall open 30 minutes prior to show time.
Can I come in late?
When a patron arrives late, it is at the discretion of the usher when the doors can be opened and the patron brought to their seat. This is to minimize the interruptions to the other patrons.
Where do I park?
Hamilton Place does have indoor parking, and there is a parking lot across the street on McNab. Centre In the Square has an outdoor parking lot across the street.
How long is intermission?
Intermissions are usually about 20 minutes.
When do I clap?
Clapping should happen after a soloist has finished an aria or duet, or when the chorus or orchestra have performed.
Is there anything I should avoid during the performance?
No recording devices or cameras are allowed during a performance. As well as cellular phones and pagers must be turned to vibrate. It is always a good idea to have unwrapped your candies prior to going in the hall, so that others are not disturbed.
Is opera amplified?
No
Is there accommodation for disabled patrons in the theatre?
Yes, both Centre In The Square and Hamilton Place have areas for wheelchairs. Hamilton Place has hearing aids available at the coat check. Please see an usher if you require extra assistance.
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